Legal
Your privacy,
our commitment.
Learn how we collect, use, and protect your personal information.
Last updated — February 2026
01
Information We Collect
Information You Provide
When you create an account, place an order, or contact us, we collect:
Personal Details: Name, email address, phone number, date of birth
Delivery Information: Shipping and billing addresses
Payment Details: Payment method information (securely processed by third-party providers)
Communications: Messages, reviews, and feedback you submit
Collected Automatically
When you visit our website, we automatically collect:
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, products browsed, search queries, time spent on site
Cookies: Small data files stored on your device to improve your experience
02
How We Use Your Information
We use your personal information for the following purposes:
Order Processing
Process your orders, arrange delivery, send confirmations, handle returns and refunds, and provide customer support.
Service Improvement
Analyse website usage to improve our products, services, and user experience.
Marketing
Send promotional emails and product recommendations — only if you've opted in.
Fraud Prevention
Protect against fraudulent transactions, unauthorised access, and other security threats.
Legal Compliance
Comply with legal obligations, respond to lawful requests, enforce our terms, and resolve disputes.
04
Data Security
We implement robust security measures to protect your personal information:
Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Secure Storage
Your data is stored on secure servers with restricted access and regular security audits.
Payment Security
We never store your full payment card details. All payments are processed by PCI-DSS compliant providers.
Access Controls
Only authorised personnel have access to personal data, bound by strict confidentiality obligations.
Important Note
While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continually work to protect your information.
05
Your Rights & Choices
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you.
Correction
Update or correct inaccurate or incomplete information.
Deletion
Request deletion of your personal information (subject to legal retention requirements).
Marketing Opt-Out
Unsubscribe from marketing emails at any time using the link in our emails or your account settings.
Data Portability
Receive your data in a structured, commonly used format.
Object to Processing
Object to certain types of data processing, such as direct marketing.
To exercise any of these rights, please reach out through your account settings or the contact page. We will respond within 30 days.
07
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
08
International Data Transfers
Your information may be transferred to and processed in countries outside Ghana, including countries that may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
09
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:
Account Information: Until you request deletion or close your account
Order History: 7 years for tax and accounting purposes
Marketing Data: Until you unsubscribe or request deletion
Analytics Data: Typically 26 months
10
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by email or through a prominent notice on our website. The “Last updated” date at the top indicates when the policy was last revised.
11
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us via the contact page on this website.